Frequently Asked Questions
Delivery and Pickup - nominal fee based on distance - Calculated upon checkout.
Customer Pickup at our location - No Charge
Customer Pickup at our location - No Charge
Texas:
Cypress - Houston Texas and all surrounding areas ranging from Galveston to Conroe and beyond.
California:
Ventura, Los Angeles and Santa Barbara Counties
Cypress - Houston Texas and all surrounding areas ranging from Galveston to Conroe and beyond.
California:
Ventura, Los Angeles and Santa Barbara Counties
No. We arrive early to set up so you get the entire rental time for your event and setup
If you elect delivery and/or setup as an option during checkout generally we arrive up to 4 hours before the rental time begins. If we have a lot of rentals that day, we may need to delivery and/or set up as early as a day in advance.
You may pickup your rented items between the hours of 8am to 6pm Monday thru Sunday. No need to let us know you're on your way or when you have arrived. Your items will be staged and ready for your pickup with your name on them at your convenience.
Please either place the cloths in an open cardboard box or rest them on top of the rented tables and chairs for pickup.
Please do not place the cloths in a plastic bag as this causes excess moisture and mildew on the linens.
Please do not place the cloths in a plastic bag as this causes excess moisture and mildew on the linens.
Credit Cards via our secure website, Checks, Cash, Paypal, Venmo.
*Note that no reservation is complete until payment is fully cleared. We highly recommend using a credit card when booking our services to ensure your reservation is locked in immediately and your items are removed from our available inventory so no one else can reserve them when your payment is clearing.
*Note that no reservation is complete until payment is fully cleared. We highly recommend using a credit card when booking our services to ensure your reservation is locked in immediately and your items are removed from our available inventory so no one else can reserve them when your payment is clearing.
Please check out our policies page and/or contract for details.
Yes all orders require a 50% deposit to remove the items from our active inventory and guarantee availability for your on your event date. Final payment in full is due 15 days prior to event.
No washing necessary, please just make sure all liquids are dumped from glassware and glasses are placed rim up in the carrying cases. Plates and/or flatware have no solid food on them and are placed back in their carriers.